Aula 4: Hub de Serviços Profissionais

class ProfessionalServicesHub {
  private leadQualifier: IntelligentLeadQualifier;
  private quotingEngine: DynamicQuotingEngine;
  private projectManager: AutomatedProjectManager;
  private clientPortal: ClientPortalManager;
  private revenueOptimizer: RevenueOptimizer;
  private relationshipManager: ClientRelationshipManager;

  constructor() {
    this.leadQualifier = new IntelligentLeadQualifier({
      qualificationCriteria: [
        'budget_alignment',
        'timeline_feasibility',
        'project_complexity',
        'decision_authority',
        'urgency_level',
        'strategic_fit'
      ],
      scoringAlgorithm: 'weighted_multi_criteria',
      automatedRouting: true,
      realTimeAssessment: true
    });
    
    this.quotingEngine = new DynamicQuotingEngine({
      pricingModels: ['fixed_price', 'time_materials', 'value_based', 'retainer'],
      costFactors: ['complexity', 'timeline', 'resources', 'risk', 'value'],
      dynamicAdjustment: true,
      competitiveIntelligence: true
    });
    
    this.projectManager = new AutomatedProjectManager({
      methodologies: ['agile', 'waterfall', 'hybrid', 'lean'],
      automationLevel: 'high',
      clientVisibility: true,
      progressTracking: 'real_time'
    });
  }

  async processIncomingLead(
    whatsappNumber: string,
    initialInquiry: string
  ): Promise<LeadProcessingResult> {
    // 1. Análise inicial da necessidade
    const needsAnalysis = await this.analyzeClientNeeds(initialInquiry);
    
    // 2. Início da qualificação inteligente
    const qualificationProcess = await this.leadQualifier.initializeQualification({
      whatsappNumber,
      initialNeed: needsAnalysis,
      communicationChannel: 'whatsapp'
    });
    
    // 3. Configurar conversação de qualificação
    const conversationFlow = await this.setupQualificationConversation(
      qualificationProcess,
      needsAnalysis
    );
    
    // 4. Enviar primeira interação
    const initialResponse = await this.sendInitialQualificationMessage(
      whatsappNumber,
      conversationFlow
    );

    return {
      leadId: qualificationProcess.id,
      status: 'qualification_started',
      needsCategory: needsAnalysis.category,
      estimatedBudgetRange: needsAnalysis.estimatedBudget,
      nextSteps: conversationFlow.nextSteps,
      initialResponse
    };
  }

  private async analyzeClientNeeds(inquiry: string): Promise<NeedsAnalysis> {
    const nlpProcessor = new ServiceNeedsNLP();
    
    const analysis = await nlpProcessor.analyze(inquiry, {
      categories: [
        'software_development',
        'digital_marketing',
        'business_consulting',
        'design_branding',
        'data_analytics',
        'process_automation',
        'training_education',
        'technology_integration'
      ],
      extractors: [
        'budget_indicators',
        'timeline_mentions',
        'complexity_signals',
        'urgency_markers',
        'technology_preferences',
        'industry_context'
      ]
    });

    return {
      category: analysis.primaryCategory,
      subCategories: analysis.subCategories,
      complexity: analysis.complexityLevel,
      estimatedBudget: analysis.budgetRange,
      timeline: analysis.timelineExpectation,
      urgency: analysis.urgencyLevel,
      keyRequirements: analysis.extractedRequirements,
      riskFactors: analysis.identifiedRisks
    };
  }

  async generateDynamicQuote(
    leadId: string,
    qualificationResults: QualificationResults
  ): Promise<DynamicQuote> {
    // Analisar dados de qualificação
    const projectScope = await this.defineProjectScope(qualificationResults);
    
    // Calcular precificação otimizada
    const pricing = await this.quotingEngine.calculateOptimalPricing({
      scope: projectScope,
      clientProfile: qualificationResults.clientProfile,
      marketConditions: await this.getMarketConditions(),
      competitivePosition: await this.assessCompetitivePosition(),
      profitabilityTargets: await this.getProfitabilityTargets()
    });
    
    // Criar proposta estruturada
    const quote = {
      id: generateQuoteId(),
      leadId,
      scope: projectScope,
      pricing,
      deliverables: await this.defineDeliverables(projectScope),
      timeline: await this.createProjectTimeline(projectScope),
      terms: await this.generateTermsAndConditions(pricing),
      validityPeriod: await this.calculateValidityPeriod(qualificationResults),
      paymentOptions: await this.generatePaymentOptions(pricing),
      additionalOptions: await this.suggestAdditionalServices(projectScope)
    };
    
    // Personalizar apresentação para WhatsApp
    const whatsappPresentation = await this.formatQuoteForWhatsApp(quote);
    
    // Enviar proposta via WhatsApp
    await this.sendQuoteViaWhatsApp(qualificationResults.whatsappNumber, whatsappPresentation);
    
    return quote;
  }

  async initializeProjectExecution(
    quoteId: string,
    clientAcceptance: ClientAcceptance
  ): Promise<ProjectExecution> {
    const quote = await this.getQuote(quoteId);
    
    // Configurar projeto
    const project = await this.projectManager.createProject({
      quote,
      clientAcceptance,
      methodology: await this.selectOptimalMethodology(quote.scope),
      team: await this.assembleProjectTeam(quote.scope),
      communication: {
        primaryChannel: 'whatsapp',
        frequency: clientAcceptance.communicationPreferences.frequency,
        format: clientAcceptance.communicationPreferences.format
      }
    });
    
    // Configurar portal do cliente
    const clientPortal = await this.clientPortal.setupClientPortal({
      project,
      whatsappIntegration: true,
      accessLevel: clientAcceptance.portalPreferences.accessLevel,
      notifications: clientAcceptance.portalPreferences.notifications
    });
    
    // Inicializar comunicação com cliente
    await this.initializeClientCommunication(project, clientPortal);
    
    return {
      project,
      clientPortal,
      kickoffScheduled: await this.scheduleProjectKickoff(project),
      milestones: await this.defineMilestones(project),
      communicationPlan: await this.createCommunicationPlan(project)
    };
  }

  async optimizeServiceDelivery(
    projectId: string,
    performanceMetrics: ServiceMetrics
  ): Promise<OptimizationRecommendations> {
    // Analisar performance atual
    const performance = await this.analyzeServicePerformance(performanceMetrics);
    
    // Identificar oportunidades de otimização
    const opportunities = await this.identifyOptimizationOpportunities(performance);
    
    // Gerar recomendações
    const recommendations = {
      process: await this.optimizeProcesses(opportunities),
      resource: await this.optimizeResourceAllocation(opportunities),
      communication: await this.optimizeCommunication(opportunities),
      pricing: await this.optimizePricing(opportunities),
      delivery: await this.optimizeDeliveryMethods(opportunities)
    };
    
    return recommendations;
  }
}

class IntelligentLeadQualifier {
  private conversationAnalyzer: ConversationAnalyzer;
  private bantScorer: BANTScoringEngine;
  private qualificationFlow: QualificationFlowManager;
  private leadScorer: LeadScoringSystem;
  private routingEngine: LeadRoutingEngine;

  constructor() {
    this.conversationAnalyzer = new ConversationAnalyzer({
      nlpModels: ['intent_classification', 'entity_extraction', 'sentiment_analysis'],
      contextTracking: true,
      conversationMemory: true,
      culturalAdaptation: true
    });
    
    this.bantScorer = new BANTScoringEngine({
      budgetAnalysis: {
        directIndicators: ['budget_mentions', 'price_questions', 'cost_concerns'],
        indirectIndicators: ['company_size', 'industry', 'previous_investments'],
        scoringWeights: { direct: 0.7, indirect: 0.3 }
      },
      authorityAnalysis: {
        roleIndicators: ['job_title', 'decision_language', 'approval_process'],
        behaviorPatterns: ['urgency', 'information_depth', 'stakeholder_mentions'],
        verificationMethods: ['linkedin_lookup', 'company_validation']
      },
      needAnalysis: {
        painPointIdentification: true,
        urgencyAssessment: true,
        impactAnalysis: true,
        alternativeSolutions: true
      },
      timelineAnalysis: {
        explicitMentions: ['deadline_dates', 'urgency_words', 'timeline_questions'],
        implicitSignals: ['project_stage', 'pressure_indicators', 'market_timing'],
        seasonalFactors: true
      }
    });
  }

  async initiateQualificationConversation(
    whatsappNumber: string,
    initialInquiry: string
  ): Promise<QualificationSession> {
    // Análise inicial da mensagem
    const initialAnalysis = await this.conversationAnalyzer.analyzeMessage(initialInquiry);
    
    // Determinar estratégia de qualificação
    const qualificationStrategy = await this.determineQualificationStrategy(initialAnalysis);
    
    // Criar sessão de qualificação
    const session = {
      id: generateSessionId(),
      whatsappNumber,
      initialInquiry,
      strategy: qualificationStrategy,
      currentStage: 'initial_engagement',
      bantScore: { budget: 0, authority: 0, need: 0, timeline: 0 },
      collectedData: {},
      conversationHistory: [{ role: 'user', content: initialInquiry, timestamp: new Date() }],
      nextQuestions: await this.generateInitialQuestions(qualificationStrategy),
      riskFactors: [],
      engagementLevel: 'new'
    };
    
    // Enviar primeira resposta de qualificação
    const initialResponse = await this.sendInitialQualificationResponse(session);
    
    // Agendar follow-ups automáticos
    await this.scheduleAutomatedFollowUps(session);
    
    return session;
  }

  private async generateInitialQuestions(
    strategy: QualificationStrategy
  ): Promise<QualificationQuestion[]> {
    const questionBank = {
      budget_discovery: [
        {
          question: "Para eu entender melhor como posso ajudar, qual o investimento aproximado vocês têm previsto para este projeto?",
          followUp: "Isso me ajuda a sugerir a melhor abordagem para suas necessidades.",
          scoringCriteria: { budget: 8, authority: 2 },
          responseTypes: ['numeric_range', 'comparative', 'budget_not_defined']
        },
        {
          question: "Vocês já investiram em soluções similares antes? Como foi a experiência?",
          followUp: "Isso me dá contexto sobre suas expectativas e experiências anteriores.",
          scoringCriteria: { budget: 5, need: 6, authority: 3 },
          responseTypes: ['previous_experience', 'first_time', 'mixed_results']
        }
      ],
      
      authority_identification: [
        {
          question: "Quem mais estaria envolvido na decisão sobre este projeto?",
          followUp: "Gostaria de incluir todos os stakeholders relevantes desde o início.",
          scoringCriteria: { authority: 9, timeline: 3 },
          responseTypes: ['decision_maker', 'influencer', 'researcher']
        },
        {
          question: "Como costuma funcionar o processo de aprovação na sua empresa para este tipo de investimento?",
          followUp: "Isso me ajuda a adaptar nossa proposta ao seu processo interno.",
          scoringCriteria: { authority: 7, timeline: 6 },
          responseTypes: ['simple_approval', 'complex_process', 'board_approval']
        }
      ],
      
      need_assessment: [
        {
          question: "Qual o principal desafio que vocês estão enfrentando que motivou este contato?",
          followUp: "Entender a raiz do problema me ajuda a propor a melhor solução.",
          scoringCriteria: { need: 9, timeline: 4 },
          responseTypes: ['pain_point', 'opportunity', 'regulatory', 'competitive']
        },
        {
          question: "Como vocês estão lidando com essa situação atualmente?",
          followUp: "Isso me dá contexto sobre o que já tentaram e o que não funcionou.",
          scoringCriteria: { need: 7, budget: 3 },
          responseTypes: ['manual_process', 'legacy_system', 'no_solution', 'competitor']
        }
      ],
      
      timeline_discovery: [
        {
          question: "Existe algum prazo específico que vocês precisam cumprir?",
          followUp: "Isso me ajuda a organizar recursos e cronograma adequadamente.",
          scoringCriteria: { timeline: 9, need: 5 },
          responseTypes: ['hard_deadline', 'soft_deadline', 'flexible', 'asap']
        },
        {
          question: "O que acontece se vocês não resolverem isso nos próximos meses?",
          followUp: "Entender as consequências me ajuda a priorizar a urgência adequadamente.",
          scoringCriteria: { need: 8, timeline: 7 },
          responseTypes: ['critical_impact', 'missed_opportunity', 'gradual_deterioration', 'no_immediate_impact']
        }
      ]
    };
    
    // Selecionar perguntas baseadas na estratégia
    return this.selectOptimalQuestions(questionBank, strategy);
  }

  async processQualificationResponse(
    sessionId: string,
    response: string
  ): Promise<QualificationUpdate> {
    const session = await this.getQualificationSession(sessionId);
    
    // Analisar resposta
    const responseAnalysis = await this.conversationAnalyzer.analyzeMessage(
      response,
      session.conversationHistory
    );
    
    // Atualizar BANT score
    const bantUpdate = await this.bantScorer.updateScore(
      session.bantScore,
      responseAnalysis,
      session.currentStage
    );
    
    // Identificar dados coletados
    const extractedData = await this.extractQualificationData(responseAnalysis);
    
    // Atualizar sessão
    const updatedSession = {
      ...session,
      bantScore: bantUpdate.newScore,
      collectedData: { ...session.collectedData, ...extractedData },
      conversationHistory: [
        ...session.conversationHistory,
        { role: 'user', content: response, timestamp: new Date() }
      ],
      currentStage: bantUpdate.recommendedStage,
      engagementLevel: responseAnalysis.engagementLevel
    };
    
    // Determinar próxima ação
    const nextAction = await this.determineNextAction(updatedSession);
    
    // Executar ação
    const actionResult = await this.executeQualificationAction(updatedSession, nextAction);
    
    return {
      session: updatedSession,
      bantScore: bantUpdate.newScore,
      qualificationStatus: this.calculateQualificationStatus(bantUpdate.newScore),
      nextAction: actionResult,
      recommendations: await this.generateQualificationRecommendations(updatedSession)
    };
  }

  private async determineNextAction(
    session: QualificationSession
  ): Promise<QualificationAction> {
    const { bantScore, collectedData, currentStage } = session;
    const overallScore = this.calculateOverallScore(bantScore);
    
    // Se qualificação completa e score alto - gerar proposta
    if (overallScore >= 70 && this.isQualificationComplete(bantScore)) {
      return {
        type: 'generate_proposal',
        priority: 'high',
        reasoning: 'Lead qualificado com alto potencial de conversão',
        nextSteps: ['Preparar proposta personalizada', 'Agendar apresentação', 'Enviar timeline detalhado']
      };
    }
    
    // Se score médio mas dados incompletos - continuar qualificação
    if (overallScore >= 40 && !this.isQualificationComplete(bantScore)) {
      return {
        type: 'continue_qualification',
        priority: 'medium',
        focusAreas: this.identifyMissingQualificationAreas(bantScore),
        reasoning: 'Potencial moderado, necessita mais informações',
        nextSteps: await this.generateTargetedQuestions(session)
      };
    }
    
    // Se score baixo - nurturing
    if (overallScore < 40) {
      return {
        type: 'nurture',
        priority: 'low',
        reasoning: 'Lead não qualificado no momento, manter relacionamento',
        nextSteps: ['Enviar conteúdo educacional', 'Agendar follow-up em 30 dias', 'Adicionar a sequência de nutrição']
      };
    }
    
    // Se red flags detectados - desqualificar respeitosamente
    if (this.hasRedFlags(session)) {
      return {
        type: 'disqualify',
        priority: 'immediate',
        reasoning: 'Indicadores de incompatibilidade detectados',
        nextSteps: ['Finalizar conversação educadamente', 'Sugerir alternativas mais adequadas', 'Manter porta aberta para futuro']
      };
    }
    
    return {
      type: 'continue_qualification',
      priority: 'medium',
      reasoning: 'Necessita mais informações para decisão',
      nextSteps: await this.generateGenericFollowUp(session)
    };
  }

  async generateQualificationInsights(
    sessionId: string
  ): Promise<QualificationInsights> {
    const session = await this.getQualificationSession(sessionId);
    
    return {
      leadQuality: this.assessLeadQuality(session),
      conversionProbability: await this.calculateConversionProbability(session),
      revenueProjection: await this.projectRevenue(session),
      competitivePosition: await this.assessCompetitivePosition(session),
      riskFactors: await this.identifyRiskFactors(session),
      opportunitySize: await this.calculateOpportunitySize(session),
      idealClientFit: await this.assessIdealClientFit(session),
      recommendations: await this.generateActionableRecommendations(session)
    };
  }
}

class DynamicQuotingEngine {
  private valueAnalyzer: ValueBasedPricingAnalyzer;
  private costCalculator: ProjectCostCalculator;
  private marketIntelligence: MarketIntelligenceEngine;
  private riskAssessment: ProjectRiskAssessment;
  private marginOptimizer: MarginOptimizer;
  private proposalGenerator: ProposalGenerator;

  constructor() {
    this.valueAnalyzer = new ValueBasedPricingAnalyzer({
      valueMetrics: [
        'revenue_impact',
        'cost_savings',
        'efficiency_gains',
        'competitive_advantage',
        'risk_mitigation',
        'strategic_value'
      ],
      calculationMethods: ['roi_analysis', 'payback_period', 'npv_calculation'],
      industryBenchmarks: true,
      customMetrics: true
    });
    
    this.costCalculator = new ProjectCostCalculator({
      costComponents: [
        'direct_labor',
        'indirect_costs',
        'technology_costs',
        'third_party_services',
        'risk_buffer',
        'overhead_allocation'
      ],
      timeTracking: true,
      resourceOptimization: true,
      scenarioModeling: true
    });
    
    this.marketIntelligence = new MarketIntelligenceEngine({
      competitorAnalysis: true,
      pricingBenchmarks: true,
      marketTrends: true,
      demandForecast: true
    });
  }

  async generateDynamicQuote(
    qualificationData: QualificationData,
    projectRequirements: ProjectRequirements
  ): Promise<DynamicQuote> {
    // 1. Análise de valor para o cliente
    const valueAnalysis = await this.valueAnalyzer.analyzeClientValue({
      clientBusiness: qualificationData.businessContext,
      projectImpact: projectRequirements.expectedImpact,
      industryBenchmarks: qualificationData.industry,
      currentSituation: qualificationData.currentState
    });
    
    // 2. Cálculo de custos do projeto
    const costAnalysis = await this.costCalculator.calculateProjectCosts({
      scope: projectRequirements.scope,
      complexity: projectRequirements.complexity,
      timeline: projectRequirements.timeline,
      team: await this.determineOptimalTeam(projectRequirements),
      resources: await this.calculateResourceNeeds(projectRequirements)
    });
    
    // 3. Análise de mercado e competição
    const marketAnalysis = await this.marketIntelligence.analyzeMarketPosition({
      serviceType: projectRequirements.serviceType,
      clientSegment: qualificationData.segment,
      competitiveFactors: qualificationData.competitiveSituation,
      urgency: qualificationData.timeline
    });
    
    // 4. Avaliação de riscos
    const riskAnalysis = await this.riskAssessment.assessProjectRisks({
      clientProfile: qualificationData.riskProfile,
      projectComplexity: projectRequirements.complexity,
      timelineConstraints: projectRequirements.timeline,
      technicalChallenges: projectRequirements.technicalRisks
    });
    
    // 5. Otimização de margem
    const optimizedPricing = await this.marginOptimizer.optimizeQuote({
      valueToClient: valueAnalysis.totalValue,
      projectCosts: costAnalysis.totalCosts,
      marketPosition: marketAnalysis.competitivePosition,
      riskFactors: riskAnalysis.riskMultiplier,
      strategicImportance: qualificationData.strategicValue
    });
    
    // 6. Criação da proposta estruturada
    const quote = await this.createStructuredQuote({
      valueAnalysis,
      costAnalysis,
      marketAnalysis,
      riskAnalysis,
      optimizedPricing,
      qualificationData,
      projectRequirements
    });
    
    return quote;
  }

  private async createStructuredQuote(
    analysisData: ComprehensiveAnalysis
  ): Promise<StructuredQuote> {
    const {
      valueAnalysis,
      costAnalysis,
      optimizedPricing,
      qualificationData,
      projectRequirements
    } = analysisData;
    
    return {
      // Informações básicas
      id: generateQuoteId(),
      clientId: qualificationData.clientId,
      createdAt: new Date(),
      validUntil: this.calculateValidityPeriod(qualificationData),
      
      // Escopo e entregáveis
      scope: {
        overview: await this.generateScopeOverview(projectRequirements),
        deliverables: await this.defineDeliverables(projectRequirements),
        inclusions: await this.listInclusions(projectRequirements),
        exclusions: await this.listExclusions(projectRequirements),
        assumptions: await this.listAssumptions(projectRequirements)
      },
      
      // Precificação estruturada
      pricing: {
        basePrice: optimizedPricing.basePrice,
        adjustments: optimizedPricing.adjustments,
        finalPrice: optimizedPricing.finalPrice,
        breakdown: await this.createPricingBreakdown(optimizedPricing),
        paymentOptions: await this.generatePaymentOptions(optimizedPricing),
        discountOptions: await this.calculateDiscountOptions(optimizedPricing)
      },
      
      // Cronograma e marcos
      timeline: {
        totalDuration: costAnalysis.estimatedDuration,
        phases: await this.createProjectPhases(projectRequirements),
        milestones: await this.defineMilestones(projectRequirements),
        dependencies: await this.identifyDependencies(projectRequirements),
        criticalPath: await this.calculateCriticalPath(projectRequirements)
      },
      
      // Justificativa de valor
      valueProposition: {
        problemStatement: valueAnalysis.problemDefinition,
        solutionBenefits: valueAnalysis.solutionBenefits,
        roiAnalysis: valueAnalysis.roiCalculation,
        competitiveAdvantage: valueAnalysis.competitiveAdvantage,
        riskMitigation: valueAnalysis.riskReduction
      },
      
      // Termos e condições
      terms: {
        paymentTerms: await this.generatePaymentTerms(optimizedPricing),
        deliveryTerms: await this.createDeliveryTerms(projectRequirements),
        changeManagement: await this.defineChangeProcess(),
        intellectualProperty: await this.defineIPTerms(),
        warranties: await this.defineWarranties(projectRequirements)
      },
      
      // Opções adicionais
      addOns: await this.suggestAddOns(projectRequirements, qualificationData),
      
      // Próximos passos
      nextSteps: await this.defineNextSteps(qualificationData)
    };
  }

  async generatePricingOptions(
    baseQuote: StructuredQuote,
    clientPreferences: ClientPreferences
  ): Promise<PricingOptions> {
    const options = {
      // Opção Premium - Escopo completo
      premium: {
        name: 'Solução Completa',
        price: baseQuote.pricing.finalPrice,
        scope: baseQuote.scope,
        timeline: baseQuote.timeline,
        support: 'premium_support',
        warranty: 'extended_warranty',
        valueProps: [
          'Implementação completa sem limitações',
          'Suporte premium 24/7',
          'Garantia estendida de 12 meses',
          'Treinamento avançado incluído'
        ]
      },
      
      // Opção Standard - Core essencial
      standard: {
        name: 'Solução Essencial',
        price: baseQuote.pricing.finalPrice * 0.75,
        scope: await this.createEssentialScope(baseQuote.scope),
        timeline: await this.adjustTimelineForStandard(baseQuote.timeline),
        support: 'standard_support',
        warranty: 'standard_warranty',
        valueProps: [
          'Funcionalidades core implementadas',
          'Suporte durante horário comercial',
          'Garantia padrão de 6 meses',
          'Treinamento básico incluído'
        ]
      },
      
      // Opção Básica - MVP
      basic: {
        name: 'Solução Inicial',
        price: baseQuote.pricing.finalPrice * 0.5,
        scope: await this.createMVPScope(baseQuote.scope),
        timeline: await this.createFastTrackTimeline(baseQuote.timeline),
        support: 'basic_support',
        warranty: 'basic_warranty',
        valueProps: [
          'MVP funcional em tempo reduzido',
          'Suporte por email',
          'Garantia de 3 meses',
          'Documentação básica'
        ]
      }
    };
    
    // Adicionar recomendação baseada no perfil do cliente
    const recommendation = await this.recommendOptimalOption(
      options,
      clientPreferences,
      baseQuote
    );
    
    return { options, recommendation };
  }

  async adaptQuoteForWhatsApp(
    quote: StructuredQuote,
    clientProfile: ClientProfile
  ): Promise<WhatsAppQuotePresentation> {
    // Criar versão mobile-friendly
    const presentation = {
      // Resumo executivo
      summary: {
        title: await this.createCatchyTitle(quote),
        elevator_pitch: await this.createElevatorPitch(quote),
        key_benefits: await this.extractKeyBenefits(quote, 3),
        investment: quote.pricing.finalPrice,
        timeline: quote.timeline.totalDuration
      },
      
      // Seções digestíveis
      sections: [
        {
          title: '🎯 O Que Você Ganha',
          content: await this.formatBenefitsForWhatsApp(quote.valueProposition),
          estimatedReadTime: '1 min'
        },
        {
          title: '📋 O Que Está Incluído',
          content: await this.formatScopeForWhatsApp(quote.scope),
          estimatedReadTime: '2 min'
        },
        {
          title: '💰 Investimento e Condições',
          content: await this.formatPricingForWhatsApp(quote.pricing),
          estimatedReadTime: '1 min'
        },
        {
          title: '📅 Cronograma',
          content: await this.formatTimelineForWhatsApp(quote.timeline),
          estimatedReadTime: '1 min'
        }
      ],
      
      // Elementos interativos
      interactiveElements: {
        quickQuestions: await this.generateQuickQuestions(quote),
        approvalFlow: await this.createApprovalFlow(quote),
        modificationOptions: await this.createModificationOptions(quote)
      },
      
      // Call-to-actions
      ctas: [
        {
          primary: 'Aceitar Proposta',
          action: 'accept_quote',
          urgency: quote.validUntil
        },
        {
          secondary: 'Discutir Ajustes',
          action: 'negotiate_quote'
        },
        {
          tertiary: 'Agendar Apresentação',
          action: 'schedule_presentation'
        }
      ]
    };
    
    return presentation;
  }

  async trackQuotePerformance(
    quoteId: string,
    clientInteractions: ClientInteraction[]
  ): Promise<QuotePerformanceMetrics> {
    return {
      engagement: {
        openRate: await this.calculateOpenRate(quoteId),
        readTime: await this.calculateReadTime(clientInteractions),
        sectionEngagement: await this.analyzeSectionEngagement(clientInteractions),
        interactionDepth: await this.assessInteractionDepth(clientInteractions)
      },
      
      conversion: {
        acceptanceRate: await this.calculateAcceptanceRate(quoteId),
        negotiationRate: await this.calculateNegotiationRate(quoteId),
        rejectionReasons: await this.analyzeRejectionReasons(quoteId),
        timeToDecision: await this.calculateDecisionTime(quoteId)
      },
      
      optimization: {
        pricingAccuracy: await this.assessPricingAccuracy(quoteId),
        scopeAccuracy: await this.assessScopeAccuracy(quoteId),
        competitivePosition: await this.analyzeCompetitivePosition(quoteId),
        improvementAreas: await this.identifyImprovementAreas(quoteId)
      }
    };
  }
}

class AutomatedProjectManager {
  private projectOrchestrator: ProjectOrchestrator;
  private timelineManager: TimelineManager;
  private resourceAllocator: ResourceAllocator;
  private riskMonitor: ProjectRiskMonitor;
  private clientCommunicator: ClientCommunicationManager;
  private qualityAssurance: QualityAssuranceSystem;

  constructor() {
    this.projectOrchestrator = new ProjectOrchestrator({
      methodologies: ['agile', 'waterfall', 'hybrid', 'lean_startup'],
      adaptiveManagement: true,
      automationLevel: 'high',
      integrations: ['whatsapp', 'slack', 'email', 'project_tools']
    });
    
    this.timelineManager = new TimelineManager({
      predictionModels: ['monte_carlo', 'pert', 'critical_path'],
      adaptiveScheduling: true,
      bufferOptimization: true,
      dependencyTracking: true
    });
    
    this.resourceAllocator = new ResourceAllocator({
      capacityPlanning: true,
      skillMatching: true,
      loadBalancing: true,
      costOptimization: true
    });
    
    this.clientCommunicator = new ClientCommunicationManager({
      channels: ['whatsapp', 'email', 'portal', 'video_call'],
      automation: 'intelligent',
      personalization: true,
      escalationRules: true
    });
  }

  async initializeProject(
    approvedQuote: ApprovedQuote,
    clientPreferences: ClientPreferences
  ): Promise<ProjectExecution> {
    // 1. Configurar estrutura do projeto
    const projectStructure = await this.setupProjectStructure({
      quote: approvedQuote,
      methodology: await this.selectOptimalMethodology(approvedQuote.scope),
      clientPreferences
    });
    
    // 2. Alocar recursos otimizados
    const resourceAllocation = await this.resourceAllocator.allocateOptimalTeam({
      projectScope: approvedQuote.scope,
      timeline: approvedQuote.timeline,
      budget: approvedQuote.pricing.finalPrice,
      skillRequirements: await this.analyzeSkillRequirements(approvedQuote.scope),
      clientPreferences: clientPreferences.teamPreferences
    });
    
    // 3. Criar cronograma adaptativo
    const adaptiveSchedule = await this.timelineManager.createAdaptiveSchedule({
      deliverables: approvedQuote.scope.deliverables,
      dependencies: await this.mapDependencies(approvedQuote.scope),
      resourceAvailability: resourceAllocation.availability,
      clientMilestones: clientPreferences.milestones,
      riskFactors: await this.assessInitialRisks(approvedQuote)
    });
    
    // 4. Configurar comunicação personalizada
    const communicationPlan = await this.clientCommunicator.setupCommunicationPlan({
      clientPreferences: clientPreferences.communication,
      projectComplexity: approvedQuote.scope.complexity,
      stakeholders: clientPreferences.stakeholders,
      escalationMatrix: await this.createEscalationMatrix(clientPreferences)
    });
    
    // 5. Implementar monitoramento automático
    const monitoringSystem = await this.setupAutomatedMonitoring({
      project: projectStructure,
      schedule: adaptiveSchedule,
      resources: resourceAllocation,
      communication: communicationPlan
    });
    
    const projectExecution = {
      id: generateProjectId(),
      structure: projectStructure,
      team: resourceAllocation,
      schedule: adaptiveSchedule,
      communication: communicationPlan,
      monitoring: monitoringSystem,
      status: 'initialized',
      createdAt: new Date(),
      nextMilestone: adaptiveSchedule.milestones[0]
    };
    
    // 6. Kickoff automatizado
    await this.executeAutomatedKickoff(projectExecution);
    
    return projectExecution;
  }

  async monitorProjectProgress(
    projectId: string
  ): Promise<ProjectProgressReport> {
    const project = await this.getProject(projectId);
    
    // Coletar métricas em tempo real
    const progressMetrics = await this.collectProgressMetrics(project);
    
    // Analisar saúde do projeto
    const healthAnalysis = await this.analyzeProjectHealth({
      progress: progressMetrics,
      schedule: project.schedule,
      budget: await this.getCurrentBudgetStatus(project),
      quality: await this.assessCurrentQuality(project),
      risks: await this.identifyCurrentRisks(project)
    });
    
    // Gerar insights preditivos
    const predictiveInsights = await this.generatePredictiveInsights(
      project,
      progressMetrics,
      healthAnalysis
    );
    
    // Identificar ações necessárias
    const actionItems = await this.identifyRequiredActions(
      healthAnalysis,
      predictiveInsights
    );
    
    const report = {
      projectId,
      timestamp: new Date(),
      overallStatus: healthAnalysis.overallHealth,
      progress: {
        completion: progressMetrics.completionPercentage,
        timeline: progressMetrics.scheduleVariance,
        budget: progressMetrics.budgetVariance,
        quality: progressMetrics.qualityScore
      },
      milestones: {
        completed: progressMetrics.completedMilestones,
        upcoming: progressMetrics.upcomingMilestones,
        atRisk: progressMetrics.atRiskMilestones
      },
      predictions: predictiveInsights,
      actionItems,
      clientCommunication: await this.prepareClientUpdate(project, healthAnalysis)
    };
    
    // Executar ações automáticas se necessário
    if (actionItems.immediate.length > 0) {
      await this.executeImmediateActions(project, actionItems.immediate);
    }
    
    // Comunicar atualizações ao cliente
    await this.sendAutomatedClientUpdate(project, report);
    
    return report;
  }

  private async executeImmediateActions(
    project: ProjectExecution,
    actions: ImmediateAction[]
  ): Promise<ActionResults> {
    const results = [];
    
    for (const action of actions) {
      switch (action.type) {
        case 'resource_reallocation':
          const reallocationResult = await this.resourceAllocator.reallocateResources(
            project.id,
            action.parameters
          );
          results.push({ action, result: reallocationResult });
          break;
          
        case 'schedule_adjustment':
          const scheduleResult = await this.timelineManager.adjustSchedule(
            project.id,
            action.parameters
          );
          results.push({ action, result: scheduleResult });
          break;
          
        case 'risk_mitigation':
          const mitigationResult = await this.riskMonitor.implementMitigation(
            project.id,
            action.parameters
          );
          results.push({ action, result: mitigationResult });
          break;
          
        case 'client_escalation':
          const escalationResult = await this.clientCommunicator.initiateEscalation(
            project.id,
            action.parameters
          );
          results.push({ action, result: escalationResult });
          break;
          
        case 'quality_intervention':
          const qualityResult = await this.qualityAssurance.implementIntervention(
            project.id,
            action.parameters
          );
          results.push({ action, result: qualityResult });
          break;
      }
    }
    
    return { actions: results, timestamp: new Date() };
  }

  async createClientPortal(
    projectId: string,
    clientPreferences: ClientPortalPreferences
  ): Promise<ClientPortal> {
    const project = await this.getProject(projectId);
    
    const portal = {
      // Dashboard personalizado
      dashboard: {
        projectOverview: await this.createProjectOverview(project),
        progressVisualization: await this.createProgressVisualization(project),
        upcomingMilestones: await this.getUpcomingMilestones(project),
        teamIntroduction: await this.createTeamIntroduction(project),
        communicationHistory: await this.getCommunicationHistory(project)
      },
      
      // Documentos e entregáveis
      documents: {
        projectCharter: await this.generateProjectCharter(project),
        progressReports: await this.getProgressReports(project),
        deliverables: await this.getAvailableDeliverables(project),
        changeRequests: await this.getChangeRequests(project),
        invoices: await this.getInvoices(project)
      },
      
      // Comunicação interativa
      communication: {
        directMessaging: await this.setupDirectMessaging(project),
        videoConferencing: await this.setupVideoConference(project),
        fileSharing: await this.setupFileSharing(project),
        feedbackCollection: await this.setupFeedbackCollection(project)
      },
      
      // Aprovações e decisões
      approvals: {
        pendingApprovals: await this.getPendingApprovals(project),
        approvalHistory: await this.getApprovalHistory(project),
        changeRequestApprovals: await this.getChangeRequestApprovals(project)
      },
      
      // Analytics e insights
      analytics: {
        projectMetrics: await this.getProjectMetrics(project),
        performanceIndicators: await this.getPerformanceIndicators(project),
        budgetTracking: await this.getBudgetTracking(project),
        qualityMetrics: await this.getQualityMetrics(project)
      }
    };
    
    // Configurar notificações WhatsApp
    await this.setupWhatsAppNotifications(project, portal);
    
    return portal;
  }

  async handleChangeRequest(
    projectId: string,
    changeRequest: ChangeRequest
  ): Promise<ChangeRequestResult> {
    const project = await this.getProject(projectId);
    
    // Analisar impacto da mudança
    const impactAnalysis = await this.analyzeChangeImpact({
      project,
      changeRequest,
      currentProgress: await this.getCurrentProgress(project),
      resourceUtilization: await this.getResourceUtilization(project)
    });
    
    // Calcular ajustes necessários
    const adjustments = {
      timeline: await this.calculateTimelineImpact(impactAnalysis),
      budget: await this.calculateBudgetImpact(impactAnalysis),
      resources: await this.calculateResourceImpact(impactAnalysis),
      quality: await this.calculateQualityImpact(impactAnalysis),
      risks: await this.calculateRiskImpact(impactAnalysis)
    };
    
    // Gerar opções de implementação
    const implementationOptions = await this.generateImplementationOptions({
      changeRequest,
      impactAnalysis,
      adjustments,
      projectConstraints: project.constraints
    });
    
    // Criar proposta de mudança
    const changeProposal = {
      changeRequestId: changeRequest.id,
      analysis: impactAnalysis,
      adjustments,
      options: implementationOptions,
      recommendation: await this.recommendOptimalOption(implementationOptions),
      approval: {
        required: true,
        stakeholders: await this.identifyApprovalStakeholders(project, impactAnalysis),
        deadline: await this.calculateApprovalDeadline(project, adjustments)
      }
    };
    
    // Enviar proposta ao cliente via WhatsApp
    await this.sendChangeProposalViaWhatsApp(project, changeProposal);
    
    return {
      proposal: changeProposal,
      status: 'pending_approval',
      estimatedResponseTime: changeProposal.approval.deadline
    };
  }

  async optimizeProjectDelivery(
    projectId: string,
    optimizationGoals: OptimizationGoals
  ): Promise<OptimizationPlan> {
    const project = await this.getProject(projectId);
    const currentMetrics = await this.collectCurrentMetrics(project);
    
    const optimizationPlan = {
      // Otimização de cronograma
      timeline: await this.optimizeTimeline({
        currentSchedule: project.schedule,
        constraints: project.constraints,
        goals: optimizationGoals.timeline
      }),
      
      // Otimização de recursos
      resources: await this.optimizeResources({
        currentAllocation: project.team,
        utilization: currentMetrics.resourceUtilization,
        goals: optimizationGoals.efficiency
      }),
      
      // Otimização de comunicação
      communication: await this.optimizeCommunication({
        currentPlan: project.communication,
        clientSatisfaction: currentMetrics.clientSatisfaction,
        goals: optimizationGoals.communication
      }),
      
      // Otimização de qualidade
      quality: await this.optimizeQuality({
        currentQuality: currentMetrics.quality,
        qualityGoals: optimizationGoals.quality,
        deliverables: project.structure.deliverables
      }),
      
      // Otimização de custos
      costs: await this.optimizeCosts({
        currentBudget: await this.getCurrentBudgetStatus(project),
        costGoals: optimizationGoals.budget,
        valueDelivery: optimizationGoals.value
      })
    };
    
    return optimizationPlan;
  }
}

class CompleteServicesEcosystem {
  // Hub de serviços integrado
  private leadQualifier: IntelligentLeadQualifier;
  private quotingEngine: DynamicQuotingEngine;
  private projectManager: AutomatedProjectManager;
  private clientPortal: ClientPortalManager;
  private relationshipManager: ClientRelationshipManager;
  private revenueOptimizer: RevenueOptimizer;
  
  // Orquestrador central
  private orchestrator: ServicesOrchestrator;

  constructor() {
    // Inicializar todos os sistemas
    this.initializeServicesSystems();
    
    // Configurar orquestrador principal
    this.orchestrator = new ServicesOrchestrator({
      systems: [
        this.leadQualifier,
        this.quotingEngine,
        this.projectManager,
        this.clientPortal,
        this.relationshipManager,
        this.revenueOptimizer
      ],
      communicationChannel: 'whatsapp',
      automationLevel: 'maximum',
      clientExperienceOptimization: true
    });
  }

  async handleServiceInquiry(
    whatsappNumber: string,
    inquiry: ServiceInquiry
  ): Promise<ServiceResponse> {
    // 1. Análise inteligente da necessidade
    const needsAnalysis = await this.orchestrator.analyzeServiceNeeds(inquiry);
    
    // 2. Roteamento para qualificação otimizada
    const qualificationStrategy = await this.determineOptimalQualification(needsAnalysis);
    
    // 3. Execução automatizada do fluxo
    const response = await this.executeAutomatedServiceFlow(
      whatsappNumber,
      qualificationStrategy
    );
    
    // 4. Otimização contínua baseada na interação
    await this.optimizeBasedOnInteraction(whatsappNumber, inquiry, response);
    
    return response;
  }

  async generateBusinessImpactReport(): Promise<BusinessImpactReport> {
    return {
      // Métricas de crescimento
      growthMetrics: {
        leadQuality: await this.measureLeadQualityImprovement(),
        conversionRate: await this.measureConversionImprovement(),
        averageDealSize: await this.measureDealSizeGrowth(),
        salesCycleReduction: await this.measureSalesCycleReduction()
      },
      
      // Métricas operacionais
      operationalMetrics: {
        timeEfficiency: await this.measureTimeEfficiency(),
        resourceUtilization: await this.measureResourceOptimization(),
        processAutomation: await this.measureProcessAutomation(),
        qualityConsistency: await this.measureQualityConsistency()
      },
      
      // Métricas de satisfação
      satisfactionMetrics: {
        clientSatisfaction: await this.measureClientSatisfaction(),
        teamSatisfaction: await this.measureTeamSatisfaction(),
        referralRate: await this.measureReferralGeneration(),
        retentionRate: await this.measureClientRetention()
      },
      
      // Métricas financeiras
      financialMetrics: {
        revenueGrowth: await this.calculateRevenueGrowth(),
        marginImprovement: await this.calculateMarginImprovement(),
        costReduction: await this.calculateCostReductions(),
        roiOptimization: await this.calculateROIOptimization()
      },
      
      // Métricas competitivas
      competitiveMetrics: {
        marketPosition: await this.assessMarketPosition(),
        competitiveAdvantage: await this.measureCompetitiveAdvantage(),
        brandPerception: await this.assessBrandPerception(),
        innovationIndex: await this.calculateInnovationIndex()
      }
    };
  }

  async scaleServiceOperations(
    growthTargets: GrowthTargets
  ): Promise<ScalingPlan> {
    // Análise de capacidade atual
    const currentCapacity = await this.analyzeCurrentCapacity();
    
    // Projeção de demanda
    const demandProjection = await this.projectFutureDemand(growthTargets);
    
    // Planejamento de escalabilidade
    const scalingPlan = {
      // Expansão de equipe
      teamExpansion: await this.planTeamExpansion(currentCapacity, demandProjection),
      
      // Otimização de processos
      processOptimization: await this.optimizeForScale(demandProjection),
      
      // Infraestrutura tecnológica
      technologyScaling: await this.planTechnologyScaling(demandProjection),
      
      // Desenvolvimento de parcerias
      partnershipStrategy: await this.developPartnershipStrategy(growthTargets),
      
      // Diversificação de serviços
      serviceDiversification: await this.planServiceDiversification(growthTargets),
      
      // Expansão geográfica
      geographicExpansion: await this.planGeographicExpansion(growthTargets)
    };
    
    return scalingPlan;
  }

  async createContinuousImprovementSystem(): Promise<ImprovementSystem> {
    return {
      // Monitoramento de performance
      performanceMonitoring: {
        realTimeMetrics: await this.setupRealTimeMetrics(),
        alertSystem: await this.configureAlertSystem(),
        dashboards: await this.createExecutiveDashboards(),
        reportingAutomation: await this.setupAutomatedReporting()
      },
      
      // Feedback loops
      feedbackSystems: {
        clientFeedback: await this.setupClientFeedbackSystem(),
        teamFeedback: await this.setupTeamFeedbackSystem(),
        processOptimization: await this.setupProcessOptimization(),
        innovationPipeline: await this.setupInnovationPipeline()
      },
      
      // Análise preditiva
      predictiveAnalytics: {
        demandForecasting: await this.setupDemandForecasting(),
        riskPrediction: await this.setupRiskPrediction(),
        opportunityIdentification: await this.setupOpportunityIdentification(),
        marketTrendAnalysis: await this.setupMarketTrendAnalysis()
      },
      
      // Otimização automática
      automaticOptimization: {
        pricingOptimization: await this.setupPricingOptimization(),
        resourceOptimization: await this.setupResourceOptimization(),
        processOptimization: await this.setupProcessOptimization(),
        communicationOptimization: await this.setupCommunicationOptimization()
      }
    };
  }
}